Unlock Money Customer Grievance Process

Short answer: Customers should first contact official support, then escalate through the published contact and grievance details if an issue remains unresolved.

Last reviewed by SM Infotech Solutions:

Important: Keep request references and previous messages so the issue can be reviewed efficiently.

How to raise a grievance

  1. Collect the account detail, request reference and latest status.
  2. Contact official support with a clear issue summary.
  3. Wait for review or follow-up details.
  4. If unresolved, use the official contact and grievance page for escalation.

What makes review faster

Provide one clear message with dates, references, displayed status and relevant screenshots. Avoid repeated incomplete messages and never share passwords or OTPs.

Related official pages