Redeem Reward Points
Short answer: This guide explains how eligible customers can check reward points and follow the redemption process shown in the Unlock Money app.
Last reviewed by SM Infotech Solutions:
Before requesting redemption
Confirm that your account is verified, the displayed reward balance is eligible and the app shows a redemption option for your account.
Redemption review
A request may be reviewed for account ownership, duplicate activity, service-plan status, policy conditions and required fulfilment details.
If redemption is pending
Do not submit repeated incomplete requests. Note the date, status and reference number, then contact official support if the status remains unclear.
Frequently asked questions
How do I redeem reward points?
Open the rewards or redemption area in the Unlock Money app and follow the steps currently shown for your eligible account.
Why is my redemption pending?
Pending status can happen during account verification, balance checks, duplicate review, service availability or policy review.