Refund & Cancellation Policy

Refund and cancellation policy for Unlock Money payments and service-plan requests.

Cancellation

Customers should review service-plan details, amount, promo credit rules, and request limits before making payment.
A payment request cannot be cancelled after service-plan activation or service delivery has started in the app, except where required by law or approved by business review.

Refund may be considered for duplicate payment, failed service activation after confirmed debit, wrong service-plan activation, payment mismatch, unauthorized duplicate debit, or another valid case approved by SM Infotech Solutions.
Refund may be rejected if payment cannot be verified, service has already been correctly activated, incorrect information is provided, or misuse/fraud is detected.
Refunds are not investment returns, interest, profit, income, or cash withdrawal claims.

Refund requests must be raised through Support with registered mobile number, transaction ID, payment date, payer details, and payment screenshot.
Refund review may take up to 7 working days after receiving complete information.
Approved refunds may take an additional 5 to 10 working days to reflect depending on the bank, payment gateway, or payment method.
Approved refunds are normally processed to the original payment source. Where this is not possible, refund may be processed to verified customer account details after verification.

Recharge requests are reviewed as service credit utilization requests and are subject to available approved service credit balance, correct details, service availability, and admin review.
If a recharge request is not processed, the service credit adjustment may be reversed or corrected as per support review and company policy.
Shop is currently coming soon. If Shop is enabled later, cancellation, replacement, and refund rules will depend on the product or service terms shown before customer confirmation.